Ready to file an insurance claim?

We're here to help. Begin by selecting your product and carrier (company) from the options below.

Norton LifeLock Claims

If you're unsure whether your identity has been stolen, you may want to report a security vulnerability to LifeLock.

To report a security vulnerability that impacts LifeLock products or services, send an email to

To expedite verification of your finding, please provide the following information on your initial communication:

  • Date the vulnerability was observed
  • Description of the vulnerability
  • Location of the vulnerability (e.g., URL, domain, etc.)
  • Instructions to duplicate the vulnerability (this can be written steps, a video of screen captures detailing proof of concept)

The submitted vulnerability will be reviewed to verify the finding.

Stolen identity

If you are a victim of identity theft, you must contact LifeLock within 90 days of the event.

Phone: 1-800-543-3562
International: 1-480-457-4500
Fax: 1-888-244-9823 
U.S. Mail: 60 East Rio Salado Parkway, Suite 1000, Tempe, AZ 85281

You'll receive a claims kit, which will have written instructions on how to mitigate potential loss, and will contain written Proof of Loss forms.

Be sure to inform financial institutions, card issuers and any other relevant parties as soon as possible after the stolen identity event and cooperate with LifeLock by providing documentation and authorization to obtain records and information associated with any loss.